PRIVACY POLICY

1. Introduction

At ChatSan, the privacy of our users is one of our highest priorities. This Privacy Policy outlines what information we collect, how we use it, and the rights you have regarding your personal data.

If you have questions or need clarification regarding this Privacy Policy, you may contact us via the support form available on our website.

This Privacy Policy applies solely to our online services and website activity. It does not apply to information collected offline or through channels other than this website or the ChatSan application.

2. Consent

By accessing or using our website or application, you consent to this Privacy Policy and agree to its terms.

3. Information We Collect

We collect various types of information to provide and improve our Service.

Information You Voluntarily Provide

This includes:

  • Name
  • Email address
  • Company name (optional)
  • Telephone number
  • Any information you submit through contact forms or customer support
  • Contents of messages exchanged with our support team

When creating an account, you may also be asked for:

  • Account identification details
  • Workspace or team details
  • Telegram account connection details (non-content metadata only)

Information Collected Automatically

When you interact with our Service, we may collect:

  • IP address
  • Browser type and version
  • Internet Service Provider
  • Date and time stamps
  • Referring and exit pages
  • Number of clicks
  • Device information
  • Usage data within the application (analytics, navigation patterns, feature usage)

This information is not personally identifiable on its own and is used for diagnostics, analytics, performance, and security.

Telegram Data

ChatSan connects to your Telegram account to automate and structure conversations as instructed by the user.

We may collect and store:

  • Chat metadata (conversation IDs, timestamps, message logs processed by the bot)
  • Lead information received through the connected Telegram account
  • AI scoring and phase progression
  • Handoff status and chatter activity logs

We do not access or store any Telegram data beyond what is required for automation functionality.

4. How We Use Your Information

We use the information collected for the following purposes:

  • To operate, maintain, and improve the ChatSan Service
  • To personalize user experience
  • To analyze usage and optimize performance
  • To develop new features and functionality
  • To communicate with you regarding updates, support, and onboarding
  • To send administrative or promotional emails
  • To prevent fraud, abuse, or misuse of the Service
  • To ensure system integrity and security

We do not sell, rent, or trade personal information.

5. Log Files

ChatSan follows standard hosting and analytics practices regarding log file usage.

Data collected may include:

  • IP addresses
  • Browser type
  • ISP information
  • Timestamp data
  • Referring/exit pages
  • Interaction counts

These logs are used exclusively for:

  • Diagnostics
  • Site administration
  • Analyzing trends
  • Security monitoring

They are not linked to personally identifiable information.

6. Cookies & Tracking Technologies

Like most websites, we use cookies and similar technologies to:

  • Store user preferences
  • Improve website functionality
  • Personalize displayed content
  • Analyze traffic patterns

Users may disable cookies in their browser settings, but some website features may not function properly as a result.

7. Third-Party Services

Certain functionality may rely on third-party providers, such as:

  • Hosting providers
  • Analytics platforms
  • Customer support tools

These partners may use cookies or other tracking technologies. We do not control their policies and encourage users to read their respective Privacy Policies.

ChatSan does not have access to or control over cookies used by third parties.

8. CCPA Privacy Rights (California Consumers)

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Request disclosure of collected personal data categories
  • Request deletion of personal data
  • Request that personal data not be sold (we do not sell personal data)

We have one month to respond to such requests.

9. GDPR Data Protection Rights (European Users)

Under the GDPR, all users are entitled to:

The right to access

Request copies of your personal data.

The right to rectification

Correct incomplete or inaccurate data.

The right to erasure

Request deletion under certain conditions.

The right to restrict processing

Request limited use of your data.

The right to object

Object to specific types of processing.

The right to data portability

Request a copy of your data or transfer to another service.

We have one month to respond to GDPR-based requests.

To exercise your GDPR or CCPA rights, contact us through the support form available on our website.

10. Children's Privacy

We do not knowingly collect personal information from individuals under the age of 13.

If you believe a minor has provided such data, please contact us immediately. We will take all reasonable steps to delete the information promptly.

11. Data Retention

We retain user data only as long as necessary for:

  • Operating the Service
  • Fulfilling legal obligations
  • Resolving disputes
  • Enforcing agreements

Users may request deletion of their account and associated data at any time.

12. Data Security

We implement industry-standard security measures to protect stored data. However, no online system is 100% secure, and we cannot guarantee absolute protection against breaches or unauthorized access.

Users are responsible for maintaining the confidentiality of their account credentials.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated "Last Updated" date.

Continued use of the Service constitutes acceptance of updated terms.

14. Contact Information

For questions, data requests, or concerns related to privacy:

Please contact us through the support form available on our website.