Refund Policy
Thank you for choosing our platform. This Refund Policy outlines the conditions under which refunds may be granted for subscriptions or services purchased through our website or application.
1. Eligibility for Refunds
A refund may be issued in the following situations:
- When a service or feature included in your subscription is not delivered due to an error originating from our platform.
- When a technical malfunction prevents you from accessing essential functionalities, and the issue cannot be resolved within a reasonable timeframe by our support team.
- When a subscription is canceled within the applicable refund window described below.
Refunds are assessed on a case-by-case basis to ensure fairness and consistency.
2. Refund Period
Except when required by law, paid Subscription fees are non-refundable.
3. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- A change of mind following the purchase of a subscription.
- Failure to use or access the service during the subscription period.
- Issues caused by external tools, messaging platforms, or third-party services that we do not control.
- Misuse of the platform or configuration errors not attributable to our system.
- Situations where the service operated as intended but did not meet personal expectations.
4. Refund Request Process
To request a refund:
- Contact our support team using the dedicated form available on our website.
- Provide:
- your payment receipt or order reference,
- the email associated with your account,
- and a detailed explanation of the issue encountered.
- Our team will review your request and respond within 3–5 business days.
- If approved, the refund will be processed back to the original method of payment within 7–10 business days.
We reserve the right to request additional information if necessary to verify your claim.
5. Contact
For any questions or concerns regarding this Refund Policy, please reach out to our support team via the contact form provided on our website.